Either they're telling the truth and you really are fictional in this universe, or they work for the people that brought you from your own reality. Either way, I'm sorry to say they likely have access to a lot more about you - and the rest of us - than simply our names.

There are many coffee places in town, though the New Brew is the best. I'm sending you directions to both that shop and another two or three that are closer to the hospital.

Do you require any assistance? That is a lot of lorazepam in your system, you should probably not be alone right now.

I'm Itsuki Koizumi, by the way. It's a pleasure to meet you.